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Civil Service Exam Procedures

The PRC will contact you about civil service testing ONLY via email. We will send messages to the email address on your online application profile with the County. We will contact you via our email address of Please make sure this is a trusted sender for your email account. We do not accommodate requests or reconsiderations because an email from the PRC was filtered into a junk/spam folder. Contact us immediately with any changes to your email address.

In-Person Written and Computerized Tests

The Personnel Review Commission (PRC) is located at 9830 Lorain Avenue. This is on the northwest corner of Lorain Avenue and West 98th Street. There is free public parking in the lot on the corner. However, parking in this lot is not guaranteed. The County hosts frequent training events at this location, and the lot can fill up very quickly. If you plan to use your own transportation, you should come early enough to park in the lot. Otherwise, you will need to find street parking. There are also stops for the 22 and 81 GCRTA bus lines near the building.

Exam Fee
There is no fee to take the exam.

Registration is in the front lobby and closes at the time listed in your notification email. You will need to wait in the lobby until registration closes. If you do not register, you cannot take the exam.

Eligible test takers must go through security when they enter. This includes metal detection and a scan of personal bags. Please make sure you arrive in enough time to pass through security.

Guests are not permitted in the testing room.

You MUST bring valid photo identification to register. If the name on your application does not match the name on your photo ID, you must bring documentation verifying your name change. If we cannot confirm your identity, you cannot take the exam.

If you are testing for a job that requires a valid driver’s license, you can use ONLY your driver’s license as your ID. Your exam notification email will say if this is the case.

Please refer to your notification email for the rescheduling policy for your exam, and then visit the PRC Requests for Test Rescheduling page for complete details.

Military Service Credit

Please refer to your notification email for the rescheduling policy for your exam, and then visit the PRC’s Requests for Test Rescheduling page for complete details.

Accommodation in Testing for ADA-Related Disability

If you wish to request accommodation in testing for an ADA-related disability, please visit the PRC’s Requests for ADA Accommodation in Testing page for complete details on how to make a request. Requests must be submitted prior to the date of your administration, so please visit the page as soon as possible.

Additional Exam Details

Everything you need to complete the exam will be provided to you by the proctors.

Once the test is scored, all candidates who pass the test will appear on the eligibility list in rank order. The eligibility list will be posted on the PRC’s Civil Service Eligibility Lists page. If you take the test, we will notify you via email when the list has been posted. The email will contain additional information regarding the next steps in filling a vacancy.

PLEASE NOTE: The eligibility list is a public record that contains your name, rank, and test score. If you do not want your name to appear on the public list, you must notify the PRC in writing at that you wish to withdraw from the process. This must be done prior to the posting of the eligibility list. However, you will be removed from consideration. You will no longer be eligible for the position. Once the PRC posts and eligibility list, it will not be modified or removed until the list expires, the list is exhausted, or the PRC must correct an error on the list.

If you have any questions regarding the exam process, please contact the PRC at (216) 698-2290 or at DO NOT contact the hiring department or the Department of Human Resources with questions about the exam, as they will not be able to answer your questions.

Structured Interviews

If you have been invited for a structured interview for the civil service exam, all the above procedures apply, EXCEPT that the interview may be at a different location or happen via teleconference. Please refer to your notification email for the location of your structured interview and any specific procedures that apply.

Online Testing

The PRC may administer civil service testing online. In that case, your notification email will have specific instructions about how and when you can access the test.