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Requests for Test Rescheduling


Your exam notification email will state what the rescheduling policy is for your exam. Not all exams have the same rescheduling policy. Please find the correct policy below and follow the instructions to request rescheduling (if applicable):

No Rescheduling

There is no rescheduling available for the exam. You must attend at the date and time in your email.

Single Administration, Rescheduling Allowed

The exam is being administered in only one administration session, but test rescheduling is allowed for legitimate, verifiable reasons. If you cannot attend at the original date and time indicated in your notification email, you will need to complete and submit the Request for Rescheduling form at the bottom of this page.

You must submit the form along with adequate supporting documentation according to the following procedures:
  • For scheduled, non-emergency conflicts, you must submit the form and adequate supporting documentation within five (5) calendar days after receiving your original exam notification. Acceptable reasons to request such rescheduling, along with the adequate supporting documentation you must include, are listed below:
    • Previously-scheduled military commitment: copy of military orders or a letter from your commander/supervisor
    • Previously-scheduled vacation: copy of travel documents or receipts (such as hotel/plane reservations) that confirm your travel dates
    • Previously-scheduled in-patient medical procedure: medical documentation
    • Previously-scheduled jury duty or other court appearance: copy of order for jury duty, summons, notice of hearing, etc.
    • Absence outside Cuyahoga County while on County business (for current County employees only): verification from County personnel regarding your absence/assignment
  • In the case of an emergency, you must submit the form and adequate supporting documentation within two (2) calendar days following your original test administration date. Acceptable reasons to request emergency test rescheduling, along with the adequate supporting documentation you must include, are listed below:
    • Death in immediate family (immediate family includes spouse, mother, father, sister, brother, son, daughter, grandmother, grandfather, grandson, granddaughter, mother-in-law, father-in-law, sister-in-law, brother-in-law, a legal guardian or other person who has an in loco parentis relationship with you, or any other relative residing with you): death notice or obituary for the immediate family member
    • Emergency medical situation: medical documentation
    • PRC error or mistake in the approval, notification, or scheduling process: adequate documentation as necessary
  • The PRC will evaluate your request for rescheduling. If it’s accepted, an email will be sent to you with the details of the rescheduled administration.
    • In order to avoid unnecessarily long delays, only one additional administration will be scheduled for everyone with an acceptable non-emergency conflict, and only one additional administration will be scheduled for everyone with an acceptable emergency conflict. Whenever possible, these additional administrations will be scheduled no later than one (1) week after the original administration period in order to avoid unnecessarily long delays. No further attempts will be made beyond these additional administrations.
  • If the PRC determines that you did not follow procedures or submit adequate documentation, your request will be rejected and you will have to attend as scheduled in your original notification.
  • If the PRC determines that you provided untruthful or fraudulent information as part of your request, your request will be rejected and you will no longer be eligible to take the test.

Multiple Administrations, Rescheduling Allowed

The exam is being administered across multiple administration sessions, and test rescheduling is allowed for the exam.

If you cannot attend at the original date and time indicated in your notification email due to a scheduled, non-emergency conflict, please contact the PRC at (216) 443-5946 or PRCEmploymentTesting@cuyahogacounty.us to let us know you can’t attend as scheduled. This request should be made as soon as possible after receiving your original exam notification. PRC staff will then provide you with alternative dates and times that you can attend. Rescheduling to a different session will be done on a first-come basis as long as space is available, so please contact us as soon as you know there is a conflict.

If you cannot attend one of the other sessions, you must then complete and submit the Request for Rescheduling form. The form must be completed and submitted according to the instructions in the “Single Administration, Rescheduling Allowed” section provided above.

Again, for scheduled, non-emergency conflicts, your form and supporting documentation must be submitted within five (5) calendar days after receiving your original exam notification.

In the case of emergency, your form and supporting documentation must be submitted within two (2) calendar days following your original test administration date.

Structured Interview

Rescheduling will only be permitted in the case of an emergency.

If you wish to request rescheduling due to an approved, verifiable emergency (see the above list under “Single Administration”), you must contact the PRC NO LATER THAN the day of your scheduled interview at (216) 443-5946. We will attempt to reschedule your interview. 


You may submit the form through this webpage, in person, via U.S. mail to 2429 Superior Viaduct, 2nd Floor, Cleveland, Ohio 44113, by email, PRCEmploymentTesting@cuyahogacounty.us, or via fax (216) 443-3694.

Click here to download a pdf of the Request for Rescheduling form.





Request for Test Rescheduling