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Requests for Test Rescheduling


Your exam notification will state what the rescheduling policy is for your exam. Not all exams have the same rescheduling policy. Please find the correct policy below and follow the instructions to request rescheduling (if applicable).

No Rescheduling

There is no rescheduling available for the exam. You must register for one of the available seats.


Rescheduling Allowed (Written/Computerized Exam)

Rescheduling is allowed for legitimate, verifiable reasons. If you cannot attend one of the dates and times available for registration, you will need to complete and submit the Request for Rescheduling form at the bottom of the page.

You must submit the form along with adequate supporting documentation according to the following procedures:
  • For scheduled, non-emergency conflicts, you must submit the form and adequate supporting documentation within five (5) calendar days after receiving your original exam notification. Acceptable reasons to request rescheduling, along with the supporting documentation you must include, are listed below: 
    • Previously-scheduled military commitment: copy of military orders or a letter from your commander/supervisor 
    • Previously-scheduled vacation: copy of travel documents or receipts (such as hotel/plane reservations) that confirm your travel dates 
    • Previously-scheduled in-patient medical procedure: medical documentation 
    • Previously-scheduled jury duty or other court appearance: copy of order for jury duty, summons, notice of hearing, etc. 
    • Mandatory out-of-office assignment for County business (for current County employees only): verification from County personnel regarding your absence/assignment 
  • In the case of an emergency, you must submit the form and adequate supporting documentation within two (2) calendar days following the last test administration date. Acceptable reasons to request rescheduling, along with the supporting documentation you must include, are listed below: 
    • Death in immediate family (immediate family includes spouse, mother, father, sister, brother, son, daughter, grandmother, grandfather, grandson, granddaughter, mother-in-law, father-in-law, sister-in-law, brother-in-law, a legal guardian or other person who has an in loco parentis relationship with you, or any other relative residing with you): death notice or obituary for the immediate family member 
    • Emergency medical situation: medical documentation 
    • PRC error or mistake in the approval, notification, or scheduling process: adequate documentation as necessary 
  • The PRC will evaluate your request for rescheduling. If it’s accepted, an email will be sent to you with the details. 
    • In order to avoid unnecessarily long delays, only one additional administration will be scheduled for everyone with an acceptable non-emergency conflict, and only one additional administration will be scheduled for everyone with an acceptable emergency conflict. Whenever possible, these additional administrations will be scheduled no later than one (1) week after the original administration period. No further attempts will be made beyond these additional administrations. 
  • If the PRC determines that you did not follow procedures or submit adequate supporting documentation, your request will be rejected. You will have to register for one of the original dates and times. 
  • If the PRC determines that you provided untruthful or fraudulent information as part of your request, your request will be rejected and you will no longer be eligible to take the exam.


Structured Interview


Rescheduling will only be permitted in the case of an emergency.

If you wish to request rescheduling due to an approved, verifiable emergency (see the above list), you must contact the PRC NO LATER THAN the day of your scheduled interview at (216) 698-2290.

You may submit the form through this webpage; in person or via U.S. mail to 2429 Superior Viaduct, 2nd Floor, Cleveland, Ohio 44113; via email to PRCEmploymentTesting@cuyahogacounty.us; or via fax at (216) 443-3694.

Click here to download a pdf of the Request for Rescheduling form.




Request for Test Rescheduling